Future Safe Training Ltd

Version: 1.0
Effective Date: June 2026
Review Date: June 2027

This policy outlines the booking, payment, cancellation, transfer and refund arrangements for all training courses, workshops, consultancy services and professional development activities delivered by Future Safe Training Ltd.

The policy is designed to provide clarity and transparency for learners, organisations and commissioning bodies.

This policy applies to:

• Open courses
• In-house training
• Online training
• Face-to-face training
• Bespoke training packages
• Consultancy services
• Workforce development programmes
• Conference and speaking engagements

A booking is considered confirmed when:

• A booking form has been submitted and accepted; or
• A written purchase order has been received; or
• Written confirmation has been provided by the client; and
• An invoice has been issued where applicable.

Future Safe Training Ltd reserves the right to refuse bookings at its discretion.

Course fees will be confirmed in writing prior to delivery.

Unless otherwise agreed:

• Prices are quoted in pounds sterling (£).
• Travel, accommodation and venue costs may be charged separately where applicable.
• Additional learner places may incur additional charges.
• Bespoke training may be subject to separate contractual terms.

Unless alternative arrangements have been agreed in writing:

• Invoices are payable within 30 calendar days of the invoice date.
• Public sector organisations may use approved purchase order processes.
• Future Safe Training Ltd reserves the right to request payment in advance.

Failure to pay within agreed timescales may result in:

• Suspension of future bookings.
• Withholding of certificates.
• Recovery action for outstanding debts.

Organisations may substitute delegates at no additional charge provided:

• The substitute meets any course prerequisites.
• Notification is provided before the course commences.

A full refund will be provided or the booking may be transferred to an alternative course date.

A 50% refund will be provided or the booking may be transferred once without charge.

No refund will normally be payable.

Future Safe Training Ltd may, at its discretion, offer a transfer where exceptional circumstances exist.

No cancellation fee.

50% of the agreed training fee will be payable.

100% of the agreed training fee will be payable.

This reflects trainer allocation, preparation time, travel arrangements and loss of business.

Where a learner fails to attend a course without prior notice:

• No refund will be issued.
• No automatic transfer will be offered.

Any transfer requests will be considered at the discretion of Future Safe Training Ltd.

Future Safe Training Ltd recognises that unforeseen events can occur.

Examples may include:

• Serious illness
• Family bereavement
• Medical emergencies
• Significant adverse events

Documentary evidence may be requested.

Requests will be considered on a case-by-case basis.

Future Safe Training Ltd may permit transfers to alternative course dates subject to availability.

Unless otherwise agreed:

• One transfer may be offered without charge where adequate notice is provided.
• Additional transfers may incur an administration fee.

Future Safe Training Ltd reserves the right to cancel, postpone or reschedule training where circumstances outside its reasonable control arise, including:

• Trainer illness
• Severe weather
• Venue issues
• Technical failures
• Emergencies
• Insufficient delegate numbers

Where cancellation occurs:

• An alternative date will be offered wherever possible.
• A full refund of training fees paid will be provided if an alternative date is not suitable.

Future Safe Training Ltd shall not be liable for:

• Travel expenses
• Accommodation costs
• Loss of earnings
• Consequential losses

incurred by delegates or organisations.

Certificates will normally be issued where:

• The learner has attended the required training.
• Any assessment requirements have been successfully completed.
• Full payment has been received where applicable.

Future Safe Training Ltd reserves the right to withhold certification where payment remains outstanding.

Where applicable, CPD certificates will state:

• Course title
• Date completed
• Learning hours
• CPD accreditation details

CPD certification confirms participation in continuing professional development and should not be interpreted as an Ofqual-regulated qualification unless expressly stated.

Future Safe Training Ltd is committed to inclusive learning.

Learners requiring reasonable adjustments should notify us at the earliest opportunity.

Reasonable steps will be taken to support participation wherever possible.

Any concerns regarding bookings, cancellations, refunds or training delivery should be directed to:

Email: info@futuresafetraining.com

Complaints will be investigated in accordance with the company's Complaints Procedure.

This policy will be reviewed annually or sooner where required by legislative, regulatory or operational changes.

Future Safe Training Ltd
Training Professionals. Protecting Futures.